This section brings together a selection of good practices collected by the MindED partners across Europe. They illustrate different ways universities, student organisations and community partners can support student mental health and wellbeing through prevention, peer support, staff training, inclusive learning environments, cultural and social activities, and access to professional services. These examples are not intended to replace institutional procedures or specialised mental health support, but to provide inspiration for staff and institutions wishing to strengthen their wellbeing provision and adapt successful initiatives to their own context.
Pôle Handicap Supports students who require adjustments related to a disability or health condition https://www.u-bordeaux-montaigne.fr/fr/universite/organisation/liste_services/pole-handicap.html
Cellule de signalements Provides support to staff and students who have experienced violence, harassment, discrimination or sexual assault https://www.u-bordeaux-montaigne.fr/fr/actualites/vie-institutionnelle/la-cellule-de-signalements.html
Le Service social Offers confidential appointments for students experiencing personal, financial or administrative difficulties https://etu.u-bordeaux-montaigne.fr/fr/vie-de-campus/sante-et-accompagnement-social/service-social.html
L’infirmerie de Bordeaux Montaigne Offers confidential appointments with a nurse for initial health advice and support https://etu.u-bordeaux-montaigne.fr/fr/vie-de-campus/sante-et-accompagnement-social/infirmerie.html#:~:text=L'infirmi%C3%A8re%20Anne%20Strazielle%20vous,grand%20respect%20du%20secret%20professionnel.
Espace santé étudiants Bordeaux A student health centre for all students in Bordeaux offering access to a range of medical specialists, including psychiatrists and psychologists and that assesses needs for adjustments https://www.sante-etudiants-bdx.fr/
Crous Bordeaux-Aquitaine Provides advice and support to students in Aquitaine on financial and social difficulties, including access to grants, accommodation and social services https://www.crous-bordeaux.fr/
CANN’ABUS (Consultations Jeunes Consommateurs) Provides confidential information relating to alcohol, cannabis and other drugs, and can direct students to appropriate support https://ceid-addiction.com/jeunes/caanabus/
MindED App A digital resource that has a screening tool and provides information and practical strategies to support student wellbeing and mental health.
Santé Psy Jeunes An online questionnaire that helps students to identify their mental health problems and signposts them towards appropriate support https://primo.santepsyjeunes.fr/0
Nightline A confidential overnight listening service run by students for students [link to Good Practices] https://www.nightline.fr/en/services-decoute
Facettes Festival An annual festival held in Paris focused on young people’s mental health offering talks, workshops and events to raise awareness and reduce stigma [link to Good Practices] https://www.facettesfestival.com/
Nuit des Coeurs Brisés An annual festival at Clermont Ferrand University at supporting students who have been through a relationship break up through activities and peer support [Link to Good Practices] https://culture.uca.fr/rendez-vous/la-nuit-des-coeurs-brises
Mind Provides extensive information about mental health conditions and how to support others https://www.mind.org.uk/
Papyrus Provides Information and guidance on supporting young people who may be experiencing suicidal thoughts and offers a confidential helpline https://www.papyrus-uk.org/
Talk to Frank Provides facts and Information about drugs and their effects, as well as advice on how to support others and where to find help https://talktofrank.com/
Anxiety UK Provides extensive information about different types of anxiety and strategies to manage them, as well as a helpline and online anxiety support groups https://www.anxietyuk.org.uk/
National Autistic Society Provides information about autism, including advice and resources for supporting autistic students
ADHD Foundation UK Provides information about ADHD, including advice and practical strategies for supporting individuals in education https://adhduk.co.uk/
British Dyslexia Association Provides information about dyslexia and dyscalculia, including advice for educators https://www.bdadyslexia.org.uk/
Selective Mutism Association Provides information about selective mutism, including advice for educators https://www.selectivemutism.org/
SIFT (Understanding Self-Harm Together) Provides information about self-harm, including advice for educators https://sift.org.uk/
The Student Grief Network Provides resources for bereaved students and advice for educators on how to support them https://studentgriefnetwork.co.uk/
Universal Design for Learning Provides information and practical guidance on creating inclusive learning environments that support students with diverse learning needs https://udloncampus.cast.org/
Suicide Prevention Hotline – Phone support available 24/7. Free, confidential service provided by the Ministry of Health. Dial 024.
Suicide Prevention Hotline – Chat support available 24/7. Free, confidential service provided by the Ministry of Health. https://www2.cruzroja.es/web/cruzroja/chat-linea024
Teléfono de la Esperanza – 24/7 national emotional support helpline offering confidential listening and guidance. Phone: 717 003 717. 934144848
Fundació Ajuda i Esperança (Barcelona, Spain) – Emotional support via phone. 680 354 155
Fundació Ajuda i Esperança (Barcelona, Spain) – Emotional support via chat (Whatsapp)
Information for staff (in Spanish) / Recursos para el personal (en español)
SOS Digital A website that provides tools to identify and support students in distress (also available in English, Portuguese, Italian and Polish https://www.sosdigital.uminho.pt/es/Pages/default.aspx
MindED App A digital resource that has a screening tool and provides information and practical strategies to support student wellbeing and mental health.
SOS Digital https://www.sosdigital.uminho.pt/pt/SOSDigital/Paginas/default.aspx
SP-SASUM: 253 601 490 (Gualtar) ; 253 510 626 (Azurém)
https://www.sas.uminho.pt/saude-e-bem-estar/psicologia
Linha SNS 24: 808 24 24 24 (Offer psychological support during crisis situations.)
SOS estudante (Provides a confidential and anonymous emotional support service and a safe, empathetic space for open dialogue and reflection).
Linha de Prevenção do Suicídio e Apoio Psicológico – 1411 (Offer immediate support for individuals in a suicidal crisis.)
Linha Vida SOS Droga: 1414 (Offers a specialized service for support, counseling, and information on addictive behaviours dependences on different types of substances, and other addictions)
SOS Voz Amiga (Provides a confidential helpline specifically for those who are confronting loneliness, anxiety, or emotional suffering).
APAV – Associação Portuguesa de Apoio à Vítima (Offers professional support to victims of crime, domestic and sexual violence, and other crimes).
Braga: 253 610 091
https://apav.pt/sobre-a-apav/contactos/
Associação Plano I – Promoção da Igualdade e inclusão (Provides concrete answers to a wide range of current social issues, including inequality, discrimination, violence, exclusion, and poverty).
O seu primeiro ponto de contacto para apoio ao estudante dentro da instituição deve ser o Serviço de Psicologia dos SASUM. Este serviço é responsável por avaliar as necessidades dos estudantes e fornecer o apoio adequado ou encaminhar para outras estruturas de intervenção disponíveis na UMinho (APsi-UMinho - Associação de Psicologia ou P5 - Centro de Medicina Digital P5). O atendimento na APsi-UMinho ou no P5 exige a apresentação de documentação oficial emitida pelo Serviço de Psicologia dos SASUM. Se um estudante apresentar outra documentação médica, deve ser incentivado a contatar o Serviço de Psicologia dos SASUM para garantir a sua inclusão no circuito de atendimento adequado. O staff não deve tomar decisões independentes sobre adaptações académicas sem orientação dos Serviços de apoios especializados.
Contactos chave
SP-SASUM: 253 601 490 (Gualtar) ; 253 510 626 (Azurém)
https://www.sas.uminho.pt/saude-e-bem-estar/psicologia
Linha SNS 24: 808 24 24 24